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Webcast

Bad Review? Bad Response? Bad Idea! - Ethically Managing Your Online Reputation


Total Credits: 1 including 1 Ethics

Average Rating:
   114
Credit Type:
Legal Ethics
Faculty:
Jennifer Ellis, Esq.
Course Levels:
Intermediate
Duration:
1:01
License:
Access for 60 day(s) after program date.

Dates



Description

Whether you choose to be online or not (and you should be online) your clients will write you reviews. Unfortunately, angry clients are much more likely to write about you than happy clients. This webinar will explore the ethical and practical issues surrounding getting good reviews as well as discuss how you should respond when someone bashes you online. Lawyers have been disciplined for their responses to online reviews. Learn from their mistakes!

 

This program covers issues addressed in Rule 1.6, as well as numerous related Ethics Opinions from various jurisdictions.

Handouts

Faculty

Jennifer Ellis, Esq.'s Profile

Jennifer Ellis, Esq. Related seminars and products


Jennifer Ellis is an ethics and legal malpractice attorney with the Philadelphia personal injury firm of Lowenthal & Abrams. She also manages the firm’s online presence. Jennifer is a frequent author and nationally recognized speaker, on the subjects of legal ethics, social media, law firm technology, law practice management, websites and marketing. Jennifer wrote the book “Wordpress in One Hour for Lawyers and the social Media chapter for the book “Solo and Small Firm Legal Technology Guide” – both published by the ABA’s Law Practice Division.


Dates

Fri, Jun 23, 2023 - 12:00pm to 01:01pm CDT

Reviews

5
4
3
2
1

Overall:      4.6

Total Reviews: 114

Comments

Joseph J - Topeka, Kansas

"how to respond to reviews by clients."

Elizabeth S - Lawrence, Kansas

"I'm a law professor and plan to use this information in my teaching of law students."

Ej H - St, Louis, Missouri

"I looked up my avvo profile already"

Melissa N - Clayton, Missouri

"updating social media presence"

Carlos B - Boca Raton, Florida

"Review responses"

Chris M - Lenexa, Kansas

"Responses to reviews."

Elizabeth L - Saint Louis, Missouri

"Checking to see if I have bad or good reviews"

Taylor R - Kansas City, Missouri

"Need to claim my AVVO profile "

Ron S - Albuquerque, New Mexico

"follow up with clients"

Shawn E - Wichita, Kansas

"Consider first whether it is even necessary or prudent to respond. If so, be very careful. Be polite and generic. Careful to never reveal any client confindentiality."